Shipping policy

Shipping Policy

Digital Products Only

All products sold through our store are digital downloads. We do not ship any physical items. No boxes. No trucks. No porch pirates.

Delivery Method

Once your payment is successfully processed, your digital files will be automatically delivered electronically.

You’ll receive access in one or more of the following ways:

  • A download link on the order confirmation page

  • A download link sent to the email address used at checkout

  • Access through your customer account (if applicable)

Delivery Timeframe

Most orders are delivered within minutes of purchase.
In rare cases, delivery may take up to 1 hour due to payment processing or system checks.

If you don’t see your files:

  • Check your spam or promotions folder

  • Make sure the email entered at checkout was correct

  • Give it up to 60 minutes before panicking

Fees

There are no shipping fees for digital products. Shipping something that doesn’t exist would be weird.

Failed or Missing Deliveries

If you haven’t received your files after one hour, contact us with:

  • Your order number

  • The email address used at checkout

We’ll get you sorted quickly.

Refunds & Exchanges

Because digital products are delivered instantly and cannot be “returned,” all sales are final unless otherwise stated. If you experience a technical issue or receive a corrupted file, we’ll gladly help fix or replace it.

Contact

Questions about delivery?
Reach out to us at info@hidesandsupply.com and we’ll help you out.